100% Freshness Guarantee
At Cheezify, your culinary satisfaction is guaranteed. Because our products are fresh and perishable, we follow strict quality assurance standards upon delivery.
Inspection on Arrival
We encourage customers to inspect their delivery package immediately upon receipt. If the temperature seal has been broken or any item arrives damaged or compromised:
- Notify our team within 2 hours of delivery via WhatsApp (+92 300 1234567) or email ([email protected]).
- Share a clear photograph of the product and batch label.
Replacements & Refunds
Upon verification, we will immediately arrange:
- An expedited replacement on the next delivery slot at zero additional charge, OR
- A full refund via original payment method (Bank Transfer / EasyPaisa / JazzCash) or Store Credit within 24 to 48 business hours.
Please note: Once opened and properly stored in your refrigerator, cheeses cannot be returned due to food safety and hygiene protocols.